Mary Clark
33, Winning Rd
London SW-7743
0037465786900
Mafor
45, Zaragoza Avenue
Tudela, Spain
0034948856705
3rd April 1985
(Dr) Mrs Forcada,
RE: FAULTY TEA TABLE
On last March 24th I bougth a tea table at
your shop in Tudela that, to my incredible surprise, resulted to be broken.
That is why I am writing you this letter to find an appropiate solution.
The table was delivered to my flat yesterday on time,
as we arranged. To my satisfaction, as soon as your workers put it on the floor
I could notice that the stains I saw in the shop had been removed and,
apparently, everything was in perfect conditions. But then, once I tried to
adjust the table over the carpet, I realized that one of its legs was totally
broken although it was noticeable that it had been tried to be badly repaired.
As you may understand, I was absolutely shocked and
the situation was trully embarrasing. I have been a faithful customer for over
the last 5 years and I never imagined something like this could happen.
What I would really like is to have this problem
solved quickly and I would appreciate it if you replaced it with one similar. In
case this is not posible, please send my money back with no delay. I have
attached a photocopy of my receipt as proof of purchase. Under no circumstances
would I like to take further action.
I look forward to your reply. Please contact me by
phone at anytime.
Sincerely,
Mary Clark
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