J.
USEFUL VOCABULARY & STRUCTURES
To begin
MILD
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I am writing on account of/to express my concern that …
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I am afraid I am forced to
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I am writing to
§
complain about/draw your attention to …
§
express my disappointment with …
STRONG
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I am writing to express my annoyance/extreme dissatisfaction with/anger
at/protest about/disgust at …
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I regret to/feel I must inform you how appalled/shocked I am/was …
To end
MILD
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I hope/trust this matter will
§
be dealt with/resolved as soon as possible.
§
receive your immediate attention.
§
not be treated lightly.
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I feel that you should … / I am entitled to compensation/a refund/a
replacement.
STRONG
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I (must) insist that … / demand … / warn you that …
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Unless this matter is resolved … / Unless satisfactory compensation is
offered …
-
I will have no choice but to … / I will be forced to take further/legal
action.
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Should this matter not be resolved within two working days… / I will be
obliged to take radical measures.
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